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CX & Support
Considering adding either Gorgias or Zendesk to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Zendesk to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels.
- The platform integrates with Shopify and other ecommerce platforms to access customer data and order history.
- Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk.
- AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency.
- Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue.
- The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include:
- Shopify
- Klaviyo
- Recharge
- Yotpo
- Okendo
- Narvar
- Skio
- Via
These highlight D2C brands from our database all currently leverageÂ
Gorgias
 in their tech stack:
Amika
Amika is a professional haircare brand that offers a range of shampoos, conditioners, styling products, and tools designed to cater to different hair types and concerns. Their products are formulated with high-quality ingredients and utilize advanced technologies to deliver effective solutions for issues like frizz, dryness, and damage.
Rhoback
Rhoback is a lifestyle activewear brand built for those who crave an active lifestyle. Their product offerings include performance apparel like active dresses, swim trunks with built-in liners, moisture-wicking polos, and other athletic wear designed with innovative technologies for breathability, flexibility, and comfort during physical activities.
Brumate
BruMate creates insulated drinkware and coolers designed for everyday adventures. Their product offerings include insulated tumblers, cans, bottles, wine chillers, backpack coolers, and other innovative drinkware accessories, all crafted with premium materials and backed by a lifetime warranty.
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Amika
Hair Care
Amika is a professional haircare brand that offers a range of shampoos, conditioners, styling products, and tools designed to cater to different hair types and concerns. Their products are formulated with high-quality ingredients and utilize advanced technologies to deliver effective solutions for issues like frizz, dryness, and damage.
Rhoback
Apparel
Rhoback is a lifestyle activewear brand built for those who crave an active lifestyle. Their product offerings include performance apparel like active dresses, swim trunks with built-in liners, moisture-wicking polos, and other athletic wear designed with innovative technologies for breathability, flexibility, and comfort during physical activities.
Represent
Apparel
Represent is a British luxury streetwear brand that offers premium clothing and accessories with a focus on quality materials and attention to detail. Their collections feature minimalist designs and elevated basics like t-shirts, sweaters, and outerwear made from high-end fabrics.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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