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CX & Support
Considering adding either One Pilot or Hark to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between One Pilot and Hark to see which one is right for your ecommerce brand.
Outsourced customer care, done right. Bring answers to your users. 100% human, instant and 24/7. Across all channels. Native agents.
- Leverage AI and human expertise to manage customer support tickets efficiently.
- Offer 24/7 multichannel support, including email, chat, and social media.
- Automate common queries with AI while escalating complex issues to humans.
- Integrate seamlessly with major ecommerce platforms for a cohesive workflow.
- Provide real-time analytics to monitor customer satisfaction and team performance.
- Customize support solutions to fit your brand's unique needs and challenges.
- Automate customer feedback collection via email and SMS after purchase.
- Customize feedback requests to match your brand’s voice and aesthetics.
- Analyze feedback trends with detailed reporting tools to improve services.
- Integrate with your ecommerce platform for seamless feedback loop creation.
- Use customer insights to tailor product offerings and marketing strategies.
- Encourage positive feedback sharing across social media platforms.
One Pilot's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
One Pilot is engineered to enhance customer support through seamless integrations with leading ecommerce and support platforms. Popular integrations include:
- Shopify
- Magento
- WooCommerce
- BigCommerce
- Zendesk
- Freshdesk
These highlight D2C brands from our database all currently leverageÂ
One Pilot
 in their tech stack:
Birchbox
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
These highlight D2C brands from our database all currently leverageÂ
Hark
 in their tech stack:
Branch
Furniture
Branch furniture is modern, durable and backed by a ten year warranty. From desks and ergonomic chairs to conference tables, lounge furniture and accessories, they sell one product in every category and it's built to outlast your lease.
Tovala
Food
Tovala is a meal service for insanely busy people. They've reinvented home cooking to save time. They do this with their prepared meals that you cook through their tech-enabled oven.
Scan the QR codes provided with the meals purchased on the oven, and it will start cooking your meals in 20 min.
Thesis
Health & Wellness
Thesis is the world's first personalized nootropics company to activate every kind of brain.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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