What is Malomo?

Malomo enhances post-purchase experiences by transforming order tracking into a branded, engaging touchpoint that improves customer loyalty and drives repeat purchases. With AI-powered tracking pages, SMS, and email notifications, brands can keep customers informed and engaged throughout the shipping process.

What It Solves for Brands

Malomo helps brands take control of the critical post-purchase phase, where customers often experience uncertainty and anxiety. With customizable order tracking pages and automated notifications, Malomo reduces WISMO (Where is My Order?) support tickets and enhances customer satisfaction. By personalizing the post-purchase experience, Malomo drives customer retention, increases brand loyalty, and opens new revenue streams from transactional messages.

AI-Powered Order Tracking

Malomo's AI-powered tracking system delivers real-time updates directly to customers via custom branded pages. This eliminates the need for customers to visit bland carrier sites, keeping them engaged on your site and strengthening your brand identity.

Customizable Tracking Pages

Malomo allows brands to create pixel-perfect tracking pages that align with their Shopify store’s theme. Whether through a no-code setup or headless tools for developers, merchants can build tracking pages that match their brand's look and feel, delivering a cohesive customer experience.

Proactive Notifications

Malomo enables merchants to send timely email and SMS notifications to customers regarding their order status. These notifications are highly customizable, allowing brands to control the design, message, and triggers such as order fulfilled, shipped, or delivered. This keeps customers informed and reduces customer service requests.

Shipping Analytics and Reporting

Malomo offers detailed shipping analytics, enabling merchants to monitor carrier performance, detect problem orders, and understand their shipping efficiency. These insights help brands resolve delivery issues proactively and optimize their shipping strategy.

Problem Order Detection

Malomo’s problem order reporting alerts brands to delayed or stalled shipments. This feature helps identify and resolve shipping issues before customers reach out, maintaining customer trust and reducing support costs.

Personalized Email and SMS Notifications

Malomo integrates with platforms like Klaviyo and Postscript to deliver personalized, branded transactional notifications. This boosts customer loyalty by keeping customers engaged while offering opportunities for upselling or cross-selling.

How does Malomo reduce WISMO (Where is My Order) tickets?

Malomo’s real-time tracking updates and automated notifications keep customers informed, significantly reducing the volume of WISMO support requests.

FAQs

Can Malomo help increase customer retention?

Yes, Malomo’s branded tracking pages and proactive notifications help create a memorable post-purchase experience that strengthens customer loyalty and encourages repeat purchases.

Is Malomo customizable for my store’s brand?

Absolutely. Malomo offers highly customizable tracking pages and notifications, ensuring the post-purchase experience aligns perfectly with your brand’s look and messaging.

Does Malomo provide analytics on shipping performance?

Yes, Malomo’s analytics dashboard provides detailed insights into carrier performance, problem orders, and customer behavior, helping brands optimize their shipping strategy.

How does Malomo handle delayed or problematic orders?

Malomo detects problem orders and sends timely notifications to both the brand and the customer, allowing for proactive resolution of delivery issues before they affect customer satisfaction.