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CX & Support
Considering adding either Gorgias or Reamaze to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Reamaze to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels.
- The platform integrates with Shopify and other ecommerce platforms to access customer data and order history.
- Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk.
- AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency.
- Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue.
- The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include:
- Shopify
- Klaviyo
- Recharge
- Yotpo
- Okendo
- Narvar
- Skio
- Via
These highlight D2C brands from our database all currently leverageÂ
Gorgias
 in their tech stack:
Loverboy
Loverboy is a premium alcohol and lifestyle brand co-founded by Kyle Cooke and Amanda Batula, stars of the Bravo TV show Summer House. The brand offers a variety of better-for-you alcoholic beverages including sparkling hard teas, spritzes, and canned cocktails made with pure, high-quality ingredients and no or low sugar. Loverboy recently launched its first line of zero-sugar, full-flavor non-alcoholic sparkling teas in two popular flavors - White Tea Peach and Lemon Iced Tea.
Meble Furniture
Meble Furniture offers a wide range of modern furniture and home furnishings, including TV stands, entertainment centers, sideboards, wardrobes, bookcases, nightstands, dressers, tables, shelves, and sofas.
Athletic Brewing
Athletic Brewing is a pioneering non-alcoholic craft beer company founded in 2017 by Bill Shufelt and John Walker. Based in Milford, Connecticut, Athletic Brewing has quickly become the top-selling non-alcoholic beer brand in the U.S., capturing 19% of the market and selling over 250,000 barrels in 2022. The company uses a unique brewing process to create great-tasting, all-natural non-alcoholic beers suitable for health-conscious beer lovers looking to enjoy the taste of craft beer without the alcohol.
These highlight D2C brands from our database all currently leverageÂ
Reamaze
 in their tech stack:
Blissy
Home
Blissy is a brand that specializes in the production of silk pillowcases and other silk bedding products. Silk pillowcases are known for their luxurious feel and several potential benefits for skin and hair.
Roark
Fitness
Roark is a men's clothes, bags and accessories born on the road - inspired by the founders expeditions in search of Roark.
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