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CX & Support
Considering adding either Gorgias or Zendesk to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Zendesk to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels.
- The platform integrates with Shopify and other ecommerce platforms to access customer data and order history.
- Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk.
- AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency.
- Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue.
- The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include:
- Shopify
- Klaviyo
- Recharge
- Yotpo
- Okendo
- Narvar
- Skio
- Via
These highlight D2C brands from our database all currently leverageÂ
Gorgias
 in their tech stack:
Loverboy
Loverboy is a premium alcohol and lifestyle brand co-founded by Kyle Cooke and Amanda Batula, stars of the Bravo TV show Summer House. The brand offers a variety of better-for-you alcoholic beverages including sparkling hard teas, spritzes, and canned cocktails made with pure, high-quality ingredients and no or low sugar. Loverboy recently launched its first line of zero-sugar, full-flavor non-alcoholic sparkling teas in two popular flavors - White Tea Peach and Lemon Iced Tea.
Meble Furniture
Meble Furniture offers a wide range of modern furniture and home furnishings, including TV stands, entertainment centers, sideboards, wardrobes, bookcases, nightstands, dressers, tables, shelves, and sofas.
Athletic Brewing
Athletic Brewing is a pioneering non-alcoholic craft beer company founded in 2017 by Bill Shufelt and John Walker. Based in Milford, Connecticut, Athletic Brewing has quickly become the top-selling non-alcoholic beer brand in the U.S., capturing 19% of the market and selling over 250,000 barrels in 2022. The company uses a unique brewing process to create great-tasting, all-natural non-alcoholic beers suitable for health-conscious beer lovers looking to enjoy the taste of craft beer without the alcohol.
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Rare Beauty
Beauty
Rare Beauty is an inclusive, vegan, and cruelty-free makeup brand founded by singer and actress Selena Gomez in 2020. The brand aims to break down unrealistic standards of perfection and promote mental health initiatives. Rare Beauty offers a diverse range of 48 foundation and concealer shades, as well as other makeup products like liquid blush, lip oils, and body care.
Rae
Health & Wellness
Rae Wellness is a wellness brand that offers pure and powerful supplements designed to support overall well-being. Founded in 2017, Rae Wellness provides affordable supplements made with high-quality ingredients to make wellness accessible to everyone. Rae offers a wide range of supplements, including pre- and probiotics, multivitamins, and supplements for sleep, stress, and energy.
Pepper
Apparel
Pepper is here to celebrate small-chested bodies because they deserve love too. Pepper bras fit exceptionally well and are designed specifically for AA, A nad B cups.
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