Order management tools are essential software for direct-to-consumer (DTC) brands, designed to streamline and manage the entire order process. These tools handle various aspects of order management, from the moment an order is placed to final delivery and post-purchase support. Key functionalities typically include order tracking, inventory management, shipping coordination, and handling returns and exchanges.
For DTC brands, effective order management is crucial in ensuring customer satisfaction and operational efficiency. These tools aid in managing order volumes, tracking inventory levels, and ensuring timely delivery, which are all critical components in maintaining a positive customer experience. In addition, they provide valuable insights into sales trends and customer behavior, which can inform strategic decisions.
Once your order is confirmed, that’s really only the beginning of your customer story and relationship. Some customers may request a return - in which case you turn to Loop and Returnly, while other customers may request a delayed delivery. Check out the tools in this list which help you with all of the above.
Order issues. Late shipments. Boring carrier tracking pages. These drive up your support and acquisition costs-- and lead to unhappy customers. Wonderment helps you convert more sales, de-stress your CX team and retain more customers with estimated delivery dates, proactive order tracking, and branded transactional communications.
Shipfusion is the ultimate partner for rapidly scaling DTC brands. Say goodbye to fulfillment headaches and hello to effortless growth with a trusted 3PL that acts as an extension of your team.
Stop sending 20% of your website traffic to boring carrier tracking pages and start sending them to a branded order tracking page that displays your branding, upsells, social media, blog posts, loyalty programs, and more. Your CX team will thank you.Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.
Genie is an intuitive inventory management tool designed for Shopify brands looking to scale efficiently. It helps merchants easily track stock levels, create purchase orders, and forecast demand. Genie empowers businesses to avoid costly inventory mistakes by automating key processes and making data-driven decisions that fuel growth.
PreProduct is a pre-order app for Shopify and BigCommerce. Pay-later, pay-now & deposit-based pre-orders all supported. PreProduct lets brands capture pre-orders for upcoming and out-of-stock products at any point in the new product cycle. Allowing you to pre-sell, gauge demand & recoup cash quicker.
Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.
Crstl is a modern, no-code EDI provider that can connect you to your trading partners in 2 weeks or less. Brands love our user-friendly platform, best-in-class customer support, transparent pricing, and seamless integrations to tools such as Shopify, Cin7, QBO, and many more.
Order Editing allows customers to modify their orders through a self-service portal, eliminating the need for support tickets. This feature enhances the shopping experience by suggesting AI-recommended products that customers can add with a single click. The portal can be embedded into any email or webpage and customized with your branding. Order Editing syncs instantly with your 3PL or WMS.
Everything you need to build a better D2C brand, business and tech stack.
