Order management tools are essential software for direct-to-consumer (DTC) brands, designed to streamline and manage the entire order process. These tools handle various aspects of order management, from the moment an order is placed to final delivery and post-purchase support. Key functionalities typically include order tracking, inventory management, shipping coordination, and handling returns and exchanges.
For DTC brands, effective order management is crucial in ensuring customer satisfaction and operational efficiency. These tools aid in managing order volumes, tracking inventory levels, and ensuring timely delivery, which are all critical components in maintaining a positive customer experience. In addition, they provide valuable insights into sales trends and customer behavior, which can inform strategic decisions.
Once your order is confirmed, that’s really only the beginning of your customer story and relationship. Some customers may request a return - in which case you turn to Loop and Returnly, while other customers may request a delayed delivery. Check out the tools in this list which help you with all of the above.
Optimize operations on the fly with ShippingTree’s intuitive platform. Our homegrown, industry-leading WMS provides lot tracking, expiry date management, inventory management, and rate shopping across all courier companies. Unlock instant control and visibility into everything happening in our warehouse.
Route is a post-purchase customer experience platform built to increase revenue, retain customers, reduce costs, and simplify your tech stack, all in one place. Enable shipping protection and instant order resolutions, branded order tracking, remarketing that matches your customer's shopping habits, and carbon-neutral shipping with Route!
AfterShip keeps your customers updated of the whereabouts of their orders until delivery through an intuitive, customized tracking page and automated notifications. Build your own tracking page to include product marketing banners and Instagram images to impress, engage and upsell your customers.
Happy Returns lets you automate returns & exchanges via a branded portal. Customize return reasons & refund methods and apply policy rules automatically. Recommend exchanges based on return reason and available inventory. Lastly, connect your carrier to generate shipping labels.
Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.
With ChannelApe, you get a unified view of all your inventory: How much is coming in from manufacturer and when; how much is on the shelf at your fulfillment center(s), how much is coming back in from returns. Use that to orchestrate fulfillments for consumers, retail stores and wholesale partners. All leading to better cash flow, higher NPS and a better understanding of how the business is doing week to week.
Track123 Order Tracking Upsell is a comprehensive shipment tracking solution for eCommerce brands, integrating with over 1500 global carriers to provide real-time order tracking. It offers seamless API integration, scalable data processing, and reliable performance, ensuring businesses can monitor shipments efficiently and provide accurate tracking information to their customers.
Pre-Order Now WOD is a Shopify app that allows eCommerce brands to sell out-of-stock or upcoming products by enabling pre-orders. It automates the process of replacing "Add to Cart" buttons with "Pre-order" options, helping merchants boost sales, manage backorders, and maintain customer engagement even when inventory is unavailable.
Stocky is an inventory management tool designed to optimize stock decisions for brick-and-mortar retail businesses using Shopify POS. It allows retailers to create and manage purchase orders, conduct stocktakes, and utilize in-depth reporting for informed inventory decisions. By streamlining communication with suppliers and enhancing the receiving process through barcode scanning, Stocky helps businesses maintain the right product mix and maximize profits.
Everything you need to build a better D2C brand, business and tech stack.
