Order management tools are essential software for direct-to-consumer (DTC) brands, designed to streamline and manage the entire order process. These tools handle various aspects of order management, from the moment an order is placed to final delivery and post-purchase support. Key functionalities typically include order tracking, inventory management, shipping coordination, and handling returns and exchanges.
For DTC brands, effective order management is crucial in ensuring customer satisfaction and operational efficiency. These tools aid in managing order volumes, tracking inventory levels, and ensuring timely delivery, which are all critical components in maintaining a positive customer experience. In addition, they provide valuable insights into sales trends and customer behavior, which can inform strategic decisions.
Once your order is confirmed, that’s really only the beginning of your customer story and relationship. Some customers may request a return - in which case you turn to Loop and Returnly, while other customers may request a delayed delivery. Check out the tools in this list which help you with all of the above.
Easy Canceller is an automated solution designed for eCommerce brands to efficiently manage order cancellations and optimize inventory. This app allows merchants to set custom rules for canceling unpaid orders based on various criteria, such as payment gateways and order tags, automatically releasing stock that would otherwise be tied up. Additionally, it can automatically generate cancellation reasons and notify customers, streamlining the cancellation process and improving inventory management.
ProtectMyOrder is an innovative Shopify app designed to enhance ecommerce brands' revenue by allowing them to upsell premium services at checkout, such as shipping protection, free returns, and carbon-neutral shipping. With a simple nine-click setup, merchants can easily implement these upsells and keep 80% of the generated revenue, providing customers with peace of mind and ensuring a seamless claims process. The tool not only boosts average order value (AOV) but also gives brands complete control over customer service and claims, ensuring a personalized shopping experience.
EasyScan: SKU and Barcode is a Shopify app designed to simplify inventory management and order fulfillment for ecommerce brands. It enables businesses to generate and print custom SKU and barcode labels, scan barcodes for error-free picking, packing, and order fulfillment, and efficiently track and update inventory across warehouses. The app integrates with barcode scanners and offers tools for bulk processing, inventory reports, and custom packing slips, helping brands streamline warehouse operations and reduce mistakes.
Trackr Order Tracking is an intuitive app designed to enhance the customer experience by providing real-time order tracking and automated notifications for ecommerce brands. With support for over 2,100 carriers and a customizable tracking page, businesses can offer their customers personalized order updates in 40+ languages via email and SMS, boosting loyalty and transparency. Additionally, Trackr helps drive upsells by recommending products directly on the tracking page, making it an essential tool for optimizing post-purchase engagement.
Sorted Returns Center is an automated returns management tool designed for ecommerce brands, enabling seamless handling of returns, exchanges, and refunds. It features a branded returns portal where customers can easily request returns, and it offers auto-generated shipping labels, customizable notifications, and a management dashboard for tracking progress and gaining insights. By streamlining the returns process, Sorted Returns Center helps retain customers and minimize revenue loss, all while maintaining a professional appearance aligned with the brand's identity.
Shippo is a multi-carrier shipping software designed to streamline and scale ecommerce shipping. It syncs Shopify orders and provides access to discounted shipping rates from 40+ carriers, including UPS, USPS, and DHL Express. Shippo allows brands to automate workflows, compare rates, print labels in batches, track shipments in real-time, and offer branded shipping experiences, all while improving customer service with easy return label generation.
Shopify Order Printer is a free tool that allows ecommerce brands to create and print custom packing slips, invoices, receipts, and shipping labels for their orders, either individually or in bulk. Users can easily customize templates using HTML, CSS, and Liquid to enhance brand presentation and improve the customer experience. With features like one-click template migration and the ability to print directly from orders, it streamlines order management and documentation processes for Shopify merchants.
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