Order management tools are essential software for direct-to-consumer (DTC) brands, designed to streamline and manage the entire order process. These tools handle various aspects of order management, from the moment an order is placed to final delivery and post-purchase support. Key functionalities typically include order tracking, inventory management, shipping coordination, and handling returns and exchanges.
For DTC brands, effective order management is crucial in ensuring customer satisfaction and operational efficiency. These tools aid in managing order volumes, tracking inventory levels, and ensuring timely delivery, which are all critical components in maintaining a positive customer experience. In addition, they provide valuable insights into sales trends and customer behavior, which can inform strategic decisions.
Once your order is confirmed, that’s really only the beginning of your customer story and relationship. Some customers may request a return - in which case you turn to Loop and Returnly, while other customers may request a delayed delivery. Check out the tools in this list which help you with all of the above.
Shopify Order Printer is a free tool that allows ecommerce brands to create and print custom packing slips, invoices, receipts, and shipping labels for their orders, either individually or in bulk. Users can easily customize templates using HTML, CSS, and Liquid to enhance brand presentation and improve the customer experience. With features like one-click template migration and the ability to print directly from orders, it streamlines order management and documentation processes for Shopify merchants.
Shippo is a multi-carrier shipping software designed to streamline and scale ecommerce shipping. It syncs Shopify orders and provides access to discounted shipping rates from 40+ carriers, including UPS, USPS, and DHL Express. Shippo allows brands to automate workflows, compare rates, print labels in batches, track shipments in real-time, and offer branded shipping experiences, all while improving customer service with easy return label generation.
Everything you need to build a better D2C brand, business and tech stack.
