Customer survey platforms and tools are invaluable for direct-to-consumer (DTC) brands, providing a direct channel to gather customer feedback and insights. These tools enable brands to create, distribute, and analyze surveys, capturing valuable data on customer preferences, satisfaction levels, and product feedback. They range from simple questionnaire builders to sophisticated platforms offering detailed analytics and reporting features.
The role of these tools in the DTC sector is critical. They empower brands to make informed decisions based on actual customer feedback, leading to improved product offerings, enhanced customer experiences, and more effective marketing strategies. By actively listening to their customer base, DTC brands can identify areas for improvement, gauge customer sentiment, and foster stronger customer relationships.
Among the popular tools in this category are SurveyMonkey, renowned for its user-friendly interface and versatile survey options, and Typeform, which offers a more engaging and interactive approach to surveys. Another significant tool is Google Forms, known for its simplicity and integration with other Google services. Utilizing customer survey platforms, DTC brands can effectively tap into the voice of their customers, driving growth and success through customer-centric strategies.
Turn customers into Superfans with Okendo, the unified customer marketing platform for reviews, referrals, loyalty, quizzes, and surveys, making it easy to cultivate advocacy, scale word-of-mouth, and maximize lifetime value. 8,000+ Shopify brands use Okendo to mobilize their customers for faster and more efficient growth, including SKIMS, Liquid Death, and Oh Polly.
Fairing is a post-purchase survey tool that gets category-leading response rates. With Fairing's Question Stream, over 3,000 DTC brands and 2,000 Shopify Plus brands are getting 40-80% response rates on their post-purchase survey, leading to better data about their sources of growth, their customers, and the potential for future improvements.
Deploy surveys in minutes to better understand your customers. Build audiences with your order and response data and sync the information and Shopify & Klaviyo to leverage the insights.
