What KnoCommerce Is

KnoCommerce is a post-purchase survey platform designed to provide brands with actionable customer data and insights. Through customizable survey templates, brands can gather zero-party data directly from customers, helping them better understand their audience, optimize attribution, and drive higher ROI. KnoCommerce offers quick setup and seamless integration with platforms like Shopify, making it easy to deploy surveys and gather insights within minutes.

What It Solves for Brands

KnoCommerce addresses the need for accurate customer attribution and deeper insights into buyer behavior. With changes in privacy regulations and tracking, it can be difficult for brands to understand which channels drive conversions. KnoCommerce helps fill this gap by providing real-time customer feedback through surveys, enabling brands to make more informed marketing decisions, improve customer experiences, and tailor their media strategies to boost performance.

Post-Purchase Surveys

KnoCommerce's primary feature is its post-purchase surveys, which allow brands to ask customers specific questions right after they make a purchase. These surveys provide invaluable data on customer preferences, motivations, and purchasing channels, helping brands refine their marketing efforts and understand their customers’ journey in greater detail.

Attribution and Zero-Party Data

KnoCommerce focuses on zero-party data—information that customers voluntarily share. This data is key to unlocking clear attribution, revealing where customers first discovered the brand and what influenced their purchase. With this information, brands can adjust their media mix and channel strategies to drive higher conversions.

Customer Insights and Reporting

KnoCommerce provides powerful reporting features that break down customer survey responses by metrics like average order value, products purchased, and other key data points. These insights help brands segment their audience and make data-driven decisions to enhance both marketing and customer experiences. Brands can filter data, analyze it deeply, and export reports for further analysis.