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DigitalGenius

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DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.
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About DigitalGenius

DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.
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DigitalGenius Media

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DigitalGenius Pricing

DigitalGenius offers custom pricing, requiring a demo to learn more.
Basic
Best option
$1,500
per month
Conversational AI Visual AI Generative AI Deep Integrations Analytics & Alerting Improve CSAT
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month

Brands Using by DigitalGenius

Rapha

Riding a bike is one of lifeā€™s simple pleasures. Itā€™s the freedom to go wherever you want, whenever you want. Itā€™s an endless adventure that starts on your doorstep and never ends. Itā€™s the confidence of knowing you can do anything you put your mind to. Itā€™s the effort of climbing one more hill, and the ecstasy of flying back down. Itā€™s a chance to connect with friends or take time for yourself. Itā€™s many things to many people but itā€™s never just a ride. Given their purpose, Rapha is hereto inspire and equip people to live a life by bike, all day, every day.

Scentbird

Scentbird brings the ultimate fragrance playground right to your fingertips. By way of a monthly subscription service (starting at $14.95 a month), members can choose from over 500+ designer colognes and perfumes each month.

Brands Using by DigitalGenius

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Granuella
Cilimandgarno

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

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Edge & Em
Puyol

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

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Granuella
Cilimandgarno

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DigitalGenius Overview

What is DigitalGenius?

DigitalGenius is an AI-powered customer service automation platform designed to improve efficiency and customer satisfaction for ecommerce brands. DigitalGenius leverages advanced AI technologies to handle routine inquiries, automate repetitive tasks, and streamline customer service processes.

AI-Powered Customer Service

DigitalGenius uses AI to automate a wide range of customer service functionalities and repetitive tasks. The tool can quickly and accurately respond to customer queries, manage returns, process refunds, and more. DigitalGenius not only speeds up response times but also ensures consistency and accuracy in customer interactions.

Streamlined Returns and Refunds

One of the key features of DigitalGenius is the toolā€™s ability to fully streamline returns. The platform automates the entire returns process, from generating return labels to issuing refunds and replacements. This helps to reduce the workload on customer service teams and improves the overall customer experience.Ā 

Seamless Integrations

DigitalGenius integrates seamlessly with the most important ecommerce tools and platforms. Their suite of integrations allow them to pull and input information from various sources, streamlining supply chain and inventory management.Ā 

Personalized Customer Interactions

The advanced AI technology behind DigitalGenius ensures customer interactions feel natural and personalizedā€¦and not like AI. DigitalGenius uses customer data to tailor responses and product recommendations. By understanding individual customer needs and preferences, DigitalGenius helps brands deliver a more engaging and satisfying customer experience.

Who Uses DigitalGenius at a D2C Brand?

DigitalGenius interacts with several parts of a D2C brand, including customer service, operations, and growth functions. It benefits customer service teams by handling routine tasks, allowing them to focus on more complex issues. Operations teams benefit from streamlined processes and better inventory management, while sales teams can leverage AI-driven insights to boost conversions and customer loyalty.

DigitalGenius FAQs

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$100 OFF First Month
The Starters

The Starters is the go-to platform for e-commerce brands to find elite freelance marketers, creatives, and technologists. Hundreds of brands like Graza, Jones Road Beauty, and Momentus trust The Starters to quickly & easily source pre-vetted fractional talent with zero commissions, rate markups, or recruiting fees.

The Starters

DigitalGenius Key Integrations

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