What is Zipchat?

Zipchat is an AI-powered chatbot designed for eCommerce brands to convert website visitors into buyers and provide 24/7 automated customer support. With advanced AI capabilities, Zipchat proactively engages with visitors, answers queries in real-time across 95+ languages, and delivers actionable insights to improve sales, reduce cart abandonment, and enhance customer satisfaction.

What Does Zipchat Solve for Brands?

Zipchat helps brands overcome last-minute purchase hesitations, streamlines customer support, and automates engagement. By handling 91% of customer queries instantly and providing personalized recommendations, it boosts conversions, reduces operational costs, and creates a seamless shopping experience.

Proactive AI Chat for Increased Conversions

Zipchat's AI engages visitors based on browsing behavior, addressing hesitations and guiding them toward purchases. By answering questions instantly and offering tailored recommendations, it helps brands achieve up to 44% chat-to-sale conversion rates and higher average order values (AOV).

Multilingual Automated Support

The platform provides round-the-clock customer support in over 95 languages, resolving queries in under two seconds. This ensures that brands can cater to global audiences without hiring additional staff, significantly reducing costs and response times.

Actionable Data and Insights

Zipchat turns customer conversations into valuable data points, helping brands identify trends and optimize customer journeys. With AI-driven analytics, brands can uncover hidden opportunities to improve conversion rates, adjust strategies, and predict market trends.

Tailored Customer Interactions

Through customizable chat instructions and dynamic triggers, Zipchat delivers personalized responses that align with brand guidelines. It ensures a conversational experience that feels authentic, building trust and enhancing customer satisfaction.