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Best 40 Ecommerce CX & Support Tools

Customer support is one of the first tools any merchant will invest in. Drowing in customer support tickets is the last thing anyone wants to do. So tools like Gorgias and Zendesk have neatly cornered the market to solve for that. That still doesn't stop innovation from happening with new players like Springboard and Help Scout offering tangential add-ons to existing CX systems. Check out the full list here.
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HelpCenter
HelpCenter

HelpCenter is an all-in-one customer support tool designed to enhance the ecommerce experience by integrating an AI-powered FAQ builder, live chat, and helpdesk functionalities. With seamless ChatGPT-4 integration, brands can quickly create informative FAQs, translate them instantly, and provide 24/7 customer assistance through multiple channels, including live chat and social media. This comprehensive solution not only improves customer service during peak sales periods like Black Friday and Christmas but also centralizes inquiries in a single inbox, ensuring efficient and responsive support for enhanced customer satisfaction and conversions.

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qikify Contact Form
qikify Contact Form

qikify Contact Form allows you to create customizable contact forms for your Shopify store, enabling customers to reach out easily. Design forms with drag-and-drop functionality and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with qikify Contact Form’s versatile form options.

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Appointment Booking ointo
Appointment Booking ointo

Appointment Booking ointo enables your Shopify store to offer appointment scheduling services to customers. Manage bookings, set availability, and automate reminders to streamline your appointment scheduling process. Enhance customer convenience and boost your service-based sales with Appointment Booking ointo’s easy-to-use tools.

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Peek!
Peek!

Peek! records and replays customer sessions on your Shopify store, helping you understand user behavior and improve your site’s usability. Analyze how customers interact with your store to identify areas for enhancement and optimize the shopping experience. Boost your store’s performance and conversions with Peek!’s insightful session recording tools.

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Chatty
Chatty

Chatty allows you to add live chat functionality to your Shopify store, enabling real-time communication with your customers. Provide instant support, answer questions, and assist customers throughout their shopping journey to enhance their experience. Improve customer satisfaction and boost conversions with Chatty’s user-friendly live chat tools.

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Powerful Contact Form
Powerful Contact Form

Powerful Contact Form lets you create customizable contact forms for your Shopify store, enabling customers to reach out easily. Design forms with drag-and-drop functionality and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with Powerful Contact Form’s versatile form options.

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Zotabox Contact Form
Zotabox Contact Form

Zotabox Contact Form allows you to create customizable contact forms for your Shopify store, enabling customers to reach out easily. Design forms with drag-and-drop functionality and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with Zotabox Contact Form’s versatile form options.

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Willdesk
Willdesk

Willdesk allows you to create and manage a comprehensive FAQ section on your Shopify store, helping customers find answers to their questions quickly. Organize your FAQs into categories, customize the design, and make information easily accessible to enhance the shopping experience. Improve customer support and reduce inquiries with Willdesk’s easy-to-use FAQ management tools.

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Pify Form Builder
Pify Form Builder

Pify Form Builder lets you create customizable forms for your Shopify store, including contact forms, surveys, and lead generation forms. Design forms with a drag-and-drop interface and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with Pify Form Builder’s versatile form options.

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