Best 40 Ecommerce CX & Support Tools
Customer support is one of the first tools any merchant will invest in. Drowing in customer support tickets is the last thing anyone wants to do. So tools like Gorgias and Zendesk have neatly cornered the market to solve for that. That still doesn't stop innovation from happening with new players like Springboard and Help Scout offering tangential add-ons to existing CX systems. Check out the full list here.
Meet Your 24/7 Online Sales Rep: An AI Assistant That Increase Conversion Rates and Delivers Excellent Customer Service.
Juphy AI supports your Shopify store visitors from initial hello to checkout. It expertly handles customer inquiries, informs shoppers about the specifics of your products, and simplifies purchasing decisions with personalized recommendations. Juphy also delivers excellent customer service related to frequently asked questions, including shipping, returns and refunds. It converts website visitors into actual customers and improves customer satisfaction with excellent service on your website, even outside office hours.
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Zipchat AI is a ChatGPT wrapper tool similar to Rep AI or Big Sur AI. The tool ingests your product data and offers a widget for customers to interact with on your store. Alternatives include Siena AI, Rep AI, Big Sur AI, Gorgias, Richpanel and more.
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Zonka Feedback simplifies CX, allowing you to start meaningful two-way conversations with customers via powerful surveys. Design stunning surveys in minutes, gather data from all touchpoints, understand customers better with AI analytics & close the feedback loop — all within one powerful platform.
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StepAlong is the AI-driven Product Instruction Platform that helps consumer brands bring down product returns, increase positive reviews and create operational efficiency.
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