On-site messaging tools allow D2C brands to communicate with visitors in real-time, providing timely information, promotions, or support. These tools use behavior-based triggers to display pop-ups, banners, or chat windows based on customer actions or needs. By delivering the right message at the right moment, brands can reduce bounce rates, recover abandoned carts, and increase conversions. On-site messaging is a powerful way to keep customers engaged throughout their shopping journey.
Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases. Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
Big Sur AI is an e-commerce AI platform that offers a customizable AI sales agent designed to increase sales and enhance customer experiences by providing real-time, personalized shopping assistance. It integrates easily with online stores, delivering high-quality recommendations and valuable insights without complex technical setups.
Rep AI is the world's first AI-driven shopping concierge for D2C brands. With Rep AI, brands are able to convert up to 3x more passive shoppers by actively engaging with them through interactive chatting and personalized shopping experiences.
Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized conversations. Kustomer keeps track of customer information such as purchase behavior, site behavior and conversations to give support agents the tools they need to assist customers.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
Everything you need to build a better D2C brand, business and tech stack.
