Onepilot Overview 2024: Used By 7 Brands

About Onepilot

Onepilot is reinventing customer service outsourcing: blending human expertise with tech for 50% cost savings. Our 2,000+ freelance agents have resolved over 100 million tickets in 35+ languages, 24/7. By partnering with 350+ brands—including Victoria's Secret, Decathlon, Newcastle United, DASH Water, and Sézane—we’re achieving 30% productivity gains using proprietary tech.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

Onepilot Media

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Onepilot Pricing

OnePilot offers custom pricing and plan details are not publicly available.

Basic

Best option

$1,500

per month

Ticket Center Regrouping Back-Office Tools Regrouping Payment Tools 24/7 Support Integrations Analytics

Basic

Best option

$1,500

per month

Basic

Best option

$1,500

per month

Basic

Best option

$1,500

per month

Brands Using by Onepilot

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Dash offers British spring water with a dash of wonky fruit. No Calories, No Sugar, No Sweetener (naturally) three simple Ingredients. Wonky Fruit & Veg. Bubbles. The different types offered are: Lemon, Peach, Raspberry, Blackcurrant, Cucumber.

Heights

Health & Wellness

Everything your brain needs to thrive can be found in natural food, but everyone struggles to maintain the optimal brain-food diet with the reality of a busy modern life. It’s why Heights was created.

Birchbox

Personal Care

Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.

Bandit

Pet

Colorful and creative dog & cat collars. From France.

The Nue Co

Health & Wellness

A breakthrough range of supplements designed to redefine our attitudes to health, The Nue Co. offers targeted solutions to a swathe of common problems – from promoting gut health and supporting stress management to bolstering immunity and easing muscle aches.

Brands Using by Onepilot

Bravo

DeBarbosa

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Granuella

Cilimandgarno

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Dolce Granuella

Cilidgarno

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Bravo

DeBarbosa

See cravisi

Barbarossa

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Edge & Em

Puyol

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Dolce Granuella

See cravisi

Granuella

Bravo

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The Starters

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Onepilot Key Integrations

Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. It's ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Zendesk

Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

Gorgias

Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Recharge Payments

Recharge is the leading Shopify subscription solution for online businesses. It makes it easy to transform one-time products into subscription options.

Intercom

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.