ShipAidβs Start plan charges a 15% guarantee revenue fee, offering customer resolution portals and shipping notifications, while the Scale plan reduces the fee to 9%.
15% of Guarantee RevenueFirst 200 Orders MonthlyCustomer Resolution PortalShipping NotificationsTracking PortalCheckout Widget
12% of Guarantee Revenue201-500 Orders MonthlyCustomer Resolution PortalShipping NotificationsE-Mail SupportChat Support
9% of Guarantee Revenue501+ Orders MonthlyCart WidgetFree Expert InstallationOrder & Issue ManagementE-Mail Support
ShipAid is a comprehensive shipping protection solution designed for Shopify stores. It helps businesses offer shipping guarantees, manage delivery issues, and enhance customer satisfaction. By integrating seamlessly with Shopify, ShipAid turns potential shipping problems into opportunities for increased revenue and customer loyalty.
ShipAid allows brands to offer customizable shipping protection directly to customers, providing peace of mind for lost, stolen, or damaged packages. This feature helps increase average order values and builds customer trust by ensuring that orders arrive safely.
The self-service resolution portal simplifies the process for customers to report delivery issues, reducing the workload on customer service teams. This portal is branded and easy to use, allowing quick resolutions such as refunds or reshipments.
ShipAid includes a branded tracking portal where customers can monitor their orders. Additionally, the platform offers automated notifications to keep customers updated, which helps reduce lost and stolen packages.
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