Siena AI Overview 2024: Used By 17 Brands

About Siena AI

Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

Siena AI Media

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Siena AI Pricing

Siena AI does not publicly share its pricing information and offers personalized AI agents and a centralized dashboard for unified voice across channels.

Basic

Best option

$1,500

per month

Personalized AI Agent Unified Voice Across Channels Centralized Dashboard Integrate Within Existing Help Desk Custom Integrations

Basic

Best option

$1,500

per month

Basic

Best option

$1,500

per month

Basic

Best option

$1,500

per month

Brands Using by Siena AI

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Surprisingly healthy instant ramen. High in protein, low in carbs and 100% plant-based.

Simple Modern

Home

Simple Modern offers a stylish selection of stainless steel insulated water bottles, tumblers, food containers, backpacks, & more.

Brands Using by Siena AI

Bravo

DeBarbosa

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Granuella

Cilimandgarno

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Dolce Granuella

Cilidgarno

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Bravo

DeBarbosa

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Barbarossa

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Edge & Em

Puyol

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Dolce Granuella

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Granuella

Bravo

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Siena AI Overview

What is Siena AI?

Siena AI is an advanced ecommerce customer support platform that leverages artificial intelligence to provide automated, real-time assistance to online shoppers. It is designed to enhance customer experiences by offering efficient, personalized support, ultimately increasing customer satisfaction and loyalty.

Real-Time Customer Support

Siena AI offers a state-of-the-art real-time customer support system that operates around the clock. By using AI-driven chatbots, Siena ensures that customers receive instant responses to their queries, reducing wait times and improving overall customer experience. These AI assistants are capable of handling a wide range of inquiries, from order tracking to product information, providing consistent and accurate support.

Personalized Shopping Assistance

One of the standout features of Siena AI is its ability to deliver personalized shopping assistance. The platform utilizes customer data and behavior analytics to tailor recommendations and support to individual shoppers. This personalized approach not only helps customers find products that suit their needs but also enhances their shopping experience, leading to higher conversion rates and increased sales.

Seamless Integration

Siena AI is designed for easy integration with existing ecommerce platforms. Its plug-and-play functionality ensures that businesses can deploy the system quickly without the need for extensive technical knowledge or resources. The platform is compatible with major ecommerce platforms, making it a versatile solution for various online retailers.

Data-Driven Insights

The platform provides valuable data and insights into customer interactions and behavior. By analyzing this data, businesses can gain a deeper understanding of their customers’ needs and preferences, allowing them to optimize their support strategies and improve overall customer satisfaction. These insights can also inform marketing and sales strategies, contributing to the growth and success of the business.

Cost-Effective Solution

Siena AI offers a cost-effective solution for ecommerce businesses looking to enhance their customer support capabilities. By automating routine inquiries and support tasks, the platform allows human agents to focus on more complex issues, improving efficiency and reducing operational costs. This balance of automation and human support ensures that customers receive high-quality service without incurring significant expenses.

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Siena AI Key Integrations

Gorgias

Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Intercom

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.

Klaviyo

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.

Reamaze

Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.

Zendesk

Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.