What is Tidio?

Tidio is a customer service and sales automation platform that enhances ecommerce support with AI-driven chatbots, live chat, and automation tools. Tidio enables brands to manage customer interactions across multiple channels in real time, streamline workflows, and boost customer satisfaction while driving revenue growth.

What It Solves for Brands

Tidio addresses the growing need for fast, effective customer support and seamless communication across platforms. By combining live chat, AI chatbots, and automation tools in one place, brands can reduce response times, manage inquiries efficiently, and improve the customer experience. This helps increase conversions, enhance retention, and streamline operations, making it ideal for ecommerce brands looking to scale their support and sales.

Lyro AI Chatbot

Lyro is Tidio’s advanced AI chatbot, designed to handle up to 70% of customer inquiries without human intervention. Using only your support content, Lyro engages customers across live channels, such as websites and social media, in multiple languages. Lyro’s quick responses (under six seconds) and ability to handle recurring tasks like checking order statuses and creating tickets free up human agents to focus on higher-value tasks.

Live Chat & Help Desk

Tidio’s live chat tool allows brands to support customers in real-time, offering personalized recommendations, answering questions, and tracking user behavior across their site. With a unified inbox, brands can manage communication across platforms like Instagram, Messenger, WhatsApp, and more. The Help Desk feature turns conversations into tickets, enabling teams to prioritize and resolve customer issues efficiently, reducing response times by 29%.

Sales Automation with Flows

Tidio’s automation Flows simplify lead generation, cart recovery, and cross-selling with 40+ pre-designed templates. Brands can also build custom automation without coding, ensuring personalized customer journeys. These automated messages engage customers at crucial touchpoints, driving a 27% increase in conversion rates.

Multichannel Support and Integrations

Tidio integrates with over 120 tools, including Shopify, WordPress, and Mailchimp. It centralizes communication across all channels, including social media platforms, providing a unified dashboard for managing interactions, tracking performance, and driving sales.

Real-Time Analytics and Insights

Tidio offers detailed analytics to help brands monitor customer service performance, response times, and conversion rates. Brands can track user engagement, identify bottlenecks, and optimize their sales and support processes.

FAQs

How does Tidio help automate customer service?

Tidio's Lyro AI Chatbot can handle up to 70% of customer inquiries, automating repetitive questions and tasks. Additionally, Tidio's Flows offer no-code automation templates for handling sales and support, like cart recovery and customer inquiries.

Is Tidio customizable for ecommerce stores?

Yes, Tidio provides customizable chat widgets, automation templates, and integrations with ecommerce platforms like Shopify, enabling brands to tailor the customer experience to their specific needs.

How can Tidio improve response times?

Tidio's live chat and ticketing system prioritize customer inquiries, and Lyro AI provides instant responses, reducing wait times and improving customer satisfaction.

Does Tidio support multiple languages?

Yes, Lyro AI Chatbot can answer questions in dozens of languages, providing multilingual support for global customers.

Can I track my team’s performance with Tidio?

Absolutely. Tidio offers real-time analytics, allowing you to monitor response times, customer satisfaction, and sales conversions, helping you optimize your team’s performance.