AI chatbot tools enable D2C brands to provide instant, automated customer support and engagement at scale. These chatbots can handle customer inquiries, provide product recommendations, and guide users through the buying process 24/7. By automating key customer service functions, brands improve response times and enhance the customer experience. AI chatbots are essential for scaling customer interactions without sacrificing quality or increasing costs.
Cavalry is an AI agent operating system that resolves customer issues faster for ecommerce brands—without the constraints of rigid, pre-programmed workflows. Our next-generation platform dynamically adapts to every customer interaction, solving challenges without human intervention or escalation. Your support team can focus on high-value tasks while your customers enjoy a seamless, frustration-free experience, every time.
Flyweight is AI with Personality for Shopify Brands with Personality. Flyweight builds AI chatbots that truly understand your Shopify store—from product pages and blog posts to FAQs and return policies. Designed for brands with a distinct voice, Flyweight’s chatbot mirrors your tone, speaks over 50 languages, and updates automatically every night to stay aligned with your latest content. Installation takes just one click. From there, merchants can easily customize responses, create tailored customer journeys with smart routing, and seamlessly forward complex inquiries to their support team. Flyweight is built to be accurate, reliable, and on-brand. Unlike generic chatbots, it responds exclusively based on your store’s real-time content—so answers are always precise and trustworthy. And if the AI can’t confidently respond, it collects the customer’s contact details and forwards the full chat to your team—ensuring no lead is ever lost. That’s why leading brands around the world trust Flyweight to boost conversions, cut support volume, and elevate the customer experience. Fully GDPR-compliant by design, Flyweight is ready to power global commerce—helping merchants grow with confidence, personality, and intelligence.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases. Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
A customer support tool designed for e-commerce brands to deliver fast, personalized, smarter support. Built with AI at the heart of the platform, OpenStore allows for users to be up and running, responding to emails within 5 minutes of sign. up.
Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized conversations. Kustomer keeps track of customer information such as purchase behavior, site behavior and conversations to give support agents the tools they need to assist customers.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
Big Sur AI is an e-commerce AI platform that offers a customizable AI sales agent designed to increase sales and enhance customer experiences by providing real-time, personalized shopping assistance. It integrates easily with online stores, delivering high-quality recommendations and valuable insights without complex technical setups.
Everything you need to build a better D2C brand, business and tech stack.
