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CX & Support
Gladly

Gladly

Gladly
CX & Support
Help Desk
Languages:
English
Rating:
4.7
0
(27 reviews)
(0 reviews)

Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.

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Gladly

Gladly Media

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Gladly Pricing

Gladly’s Hero Package starts at $180/month, offering multi-channel communication and real-time reporting, with the Superhero Package at $210/month adding a centralized knowledge base and historical data.
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
View Full Pricing
All Price Plans Include:
Multi-channel communication
Unified customer view
One conversation history across channels
Centralized knowledge base
Real-time and historical reporting
Seamless integration with existing apps

Brands Using Gladly

Gladly supports 35 direct-to-consumer brands in our directory, spanning apparel, health & wellness, and home. Log in to explore the full list.
USES
33
tools
Maryruth Organics
Maryruth Organics
USES
17
tools
Flooret
Flooret
category
Home
Home
USES
29
tools
Foria Wellness
Foria Wellness
USES
28
tools
Pepper
Pepper
category
Apparel
Apparel
USES
29
tools
Kizik
Kizik
category
Apparel
Apparel
USES
25
tools
Gorjana
Gorjana
category
Jewelry
Jewelry
USES
15
tools
Framebridge
Framebridge
category
Home
Home
USES
11
tools
FabFitFun
FabFitFun
category
Home
Home
USES
22
tools
Tecovas
Tecovas
category
Apparel
Apparel
USES
24
tools
Birdies
Birdies
category
Apparel
Apparel
USES
30
tools
Bad Birdie
Bad Birdie
category
Apparel
Apparel
USES
22
tools
Bombas
Bombas
category
Apparel
Apparel
USES
29
tools
Revival Rugs
Revival Rugs
category
Home
Home
USES
46
tools
Caraway
Caraway
category
Cookware
Cookware
USES
13
tools
Bark Box
Bark Box
category
Pet
Pet
USES
21
tools
Tentree
Tentree
category
Apparel
Apparel
USES
23
tools
Fatty15
Fatty15
USES
18
tools
Framebridge
Framebridge
category
Home
Home
USES
20
tools
Helix
Helix
category
Home
Home
USES
24
tools
Harry's
Harry's
USES
20
tools
Maddle
Maddle
category
Fitness
Fitness
USES
24
tools
Brooklinen
Brooklinen
category
Home
Home
USES
26
tools
Thirdlove
Thirdlove
category
Apparel
Apparel
USES
5
tools
Feather
Feather
category
Furniture
Furniture
USES
13
tools
Warby Parker
Warby Parker
category
Apparel
Apparel
USES
16
tools
Rowing Blazers
Rowing Blazers
category
Apparel
Apparel
USES
24
tools
Mizzen + Main
Mizzen + Main
category
Apparel
Apparel
USES
26
tools
Bobbie
Bobbie
category
Kids
Kids
USES
30
tools
Allbirds
Allbirds
category
Apparel
Apparel
USES
26
tools
Rhone
Rhone
category
Fitness
Fitness
USES
24
tools
Rothys
Rothys
category
Apparel
Apparel
USES
25
tools
Bonafide
Bonafide
USES
13
tools
Nugget
Nugget
category
Kids
Kids
USES
48
tools
Chubbies
Chubbies
category
Swimsuit
Swimsuit
USES
21
tools
Jupiter
Jupiter
category
Hair Care
Hair Care
USES
17
tools
Buck Mason
Buck Mason
category
Apparel
Apparel
Bombas
Bombas

Bombas believe that a more comfortable world is a better world. Everyone, no matter their circumstances, deserves to put on clean clothes that feel good. So Bombas perfected socks and t-shirts you’ll want to live in.

Buck Mason
Buck Mason

Buck Mason makes fashion less complicated, building each piece to last beyond a single season. Each design is a riff on an iconic American staple, combining to make a useful and effortless wardrobe.

Tentree
Tentree

Sustainable essentials - made with the smallest environmental footprint and the comfiest, most sustainable materials.

Thirdlove
Thirdlove

ThirdLove empowers women to feel comfortable and confident in their everyday lives by making bras that fit perfectly, feel incredible, and look stellar.

LSKD

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Some Category
Drip Shrimp

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Some Category
Holy Banana

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Some Category
Crispy Ilands

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Some Category
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Gladly
Used By
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Top Brands
CX & Support

Gladly

Customer support solution connected to Shopify
Learn More
Featured Tool Case Study
Streamline Your Contact Center

A multi-brand retail organization streamlined its customer support by consolidating platforms with Gladly, resulting in over 30% cost savings and enhanced agent efficiency. The deployment, completed remotely in just six weeks, integrated new channels like text and self-service while providing agents with immediate access to customer information. Gladly's all-in-one platform reduced complexity, allowing for quick onboarding and flexible scaling during peak seasons. Overall, the transition improved customer experience and operational efficiency.

Streamline Your Contact CenterStreamline Your Contact Center

Gladly Integrations

Learn more about the tech stack integrations that Gladly offers below. Key integrations include Klaviyo, Loop Returns, Recharge Payments, Segment, Shopify, Magento, and Smile IO.
View All Integrations
Klaviyo
Klaviyo

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.

Email & SMS
Loop Returns
Loop Returns

Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.

Post-Purchase
Recharge Payments
Recharge Payments

Recharge is the leading Shopify subscription solution for online businesses. It makes it easy to transform one-time products into subscription options.

Subscription
Segment
Segment

Segment is a Customer Data Platform (CDP). They provide a service that simplifies collecting and using data from the users of your digital properties (websites, apps, etc). With Segment, you can collect, transform, send, and archive your first-party customer data.

Data
Shopify
Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. It's ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Platform

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