Gladly Overview 2024: Used By 36 Brands

About Gladly

Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

Gladly Media

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Gladly Pricing

Gladly’s Hero Package starts at $180/month, offering multi-channel communication and real-time reporting, with the Superhero Package at $210/month adding a centralized knowledge base and historical data.

Basic

Best option

$1,500

per month

10 Hero Minimum Voice and IVR Social Media SMS, Chat and Email Conversation-Driven and Customer-Centric Automated Self-Service

Basic

Best option

$1,500

per month

45 Hero Minimum Voice and IVR Social Media SMS, Chat and Email Conversation-Driven and Customer-Centric Automated Self-Service

Basic

Best option

$1,500

per month

Basic

Best option

$1,500

per month

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Gladly Overview

Gladly FAQs

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$100 OFF First Month

The Starters

The Starters is the go-to platform for e-commerce brands to find elite freelance marketers, creatives, and technologists. Hundreds of brands like Graza, Jones Road Beauty, and Momentus trust The Starters to quickly & easily source pre-vetted fractional talent with zero commissions, rate markups, or recruiting fees.

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Gladly Key Integrations

Klaviyo

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.

Loop Returns

Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.

Recharge Payments

Recharge is the leading Shopify subscription solution for online businesses. It makes it easy to transform one-time products into subscription options.

Segment

Segment is a Customer Data Platform (CDP). They provide a service that simplifies collecting and using data from the users of your digital properties (websites, apps, etc). With Segment, you can collect, transform, send, and archive your first-party customer data.

Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. It's ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.