Billy Reid

Turn customers into Superfans with Okendo, the unified customer marketing platform for reviews, referrals, loyalty, quizzes, and surveys, making it easy to cultivate advocacy, scale word-of-mouth, and maximize lifetime value. 8,000+ Shopify brands use Okendo to mobilize their customers for faster and more efficient growth, including SKIMS, Liquid Death, and Oh Polly.

Klarna gives your customers flexibility on payment when purchasing from your store. Customers can split their purchase into manageable instalments or pay for your order up to 30 days later. The merchant cost for each purchase is up to 0.30 USD + 3.29% per transaction.

Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.

Build and scale a world-class creator program with GRIN. Thousands of industry pioneers—like SKIMS, Rhode, and GoPro—use our Creator Management platform to harness the power of influential people to drive brand awareness and growth. Together, we're redefining what's possible in the creator economy.

Hotjar is a behavior analytics and user feedback service that helps you understand the behavior of your website users and get their feedback through tools such as heatmaps, session recordings, and surveys.

Shopify is the center of our universe. It's everything to us and the ecosystem. Without Shopify, 1-800-D2C wouldn't be here. So instead of a generic tool description for Shopify, we would rather just say thank you and express our gratitude for everything they are enabling for us and the world. ❤️

TryNow is a platform that offers a "Try Before You Buy" service for online shoppers, enhancing customer confidence and boosting conversion rates for retailers. It allows customers to receive products before making a purchase, aiming to replicate the in-store shopping experience virtually.

Next.js is an open-source React based JavaScript framework created by Vercel. Next.js boasts many features that align with the specs required for eCommerce projects, including; Live collaboration tooling, image optimization for seamless product discovery, built-in internationalization, and built-in analytics.

Segment is a Customer Data Platform (CDP). They provide a service that simplifies collecting and using data from the users of your digital properties (websites, apps, etc). With Segment, you can collect, transform, send, and archive your first-party customer data.

Rebuy is the ultimate personalization platform for Shopify brands. Rebuy provides AI-powered tools to enhance customer experiences through personalized product recommendations, smart search functions, dynamic bundling, and automated marketing strategies like upselling and cross-selling. Rebuy's suite of fully-integrated tools increases revenue, average order value, and customer retention for D2C brands.

Black Crow AI provides Shopify brands with a complete platform that leverages predictive models to optimize and automate their paid and owned marketing throughout the shopper journey. This results in improved ROAS, clear understanding of customer lifetime value, and more personalized experience that drives more sales and repeat customers.

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy and you'll start getting data in minutes.

Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

Blotout is a cutting-edge platform designed to restore data accuracy and marketing identity in a world moving away from traditional cookies. It provides infrastructure-as-code solutions that enable companies to capture and store customer data directly to their own systems, ensuring data security and compliance while enhancing customer relationships.

WisePops allows you to display a message to any segment of your visitors without any dev needed. Choose which popup you want to use (landing page take-over, exit intent, scroll based popup, etc) then choose the segment you want to show your popup to and track conversions inside the app.

Text based marketing for eCommerce stores. Attentive is used mainly as a way to promote offers via SMS, or otherwise used for abandoned carts or to promote retention. Attentive also directly integrates with eCommerce platforms such as Shopify.

Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Amplitude is one of the most advanced product analytics platforms that helps teams convert, engage, and retain customers. The platform uses behavioral reports to understand users' interactions with products and provides insights to accelerate work on a real-time basis.

Pixelpop is an app used to capture emails, promote products, coupons and display cookie disclaimers.

Shoplift is Shopify's first fully integrated conversion optimization platform. Convert browsers into buyers with A/B testing and personalization beyond your wildest theme.

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.

Order Protection optimizes the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection. Shoppers can easily add order protection to their cart or during checkout, and if any issues arise, our 24/7 support team resolves them in less than an hour, with approved claims receiving a refund or reshipment. From theft and damage to lost or missing packages and much more, we've got you covered.

Northbeam is a universal attribution platform for media buyers, business executives, and marketing agencies that want to know exactly how their ad spend is performing – and how to improve it. We combine sophisticated data cleansing and stitching with proprietary ML models to create hourly, channel-agnostic reports so you can scale with confidence.