CX helpdesk tools are specialized software designed to enhance customer service for Direct-to-Consumer (DTC) brands on platforms like Shopify. These tools centralize customer inquiries, feedback, and support issues, making it easier for brands to manage and respond to customer needs efficiently. From live chat support to email and social media interactions, CX helpdesk tools streamline all customer communication channels into a single, user-friendly interface.
The importance of these tools in the DTC space is immense. They enable brands to offer quick and effective responses to customer inquiries, fostering a positive brand image and enhancing customer satisfaction. Additionally, these tools often come with analytics capabilities, providing valuable insights into customer behavior and preferences, which can inform business strategies and product offerings.
Popular CX helpdesk tools for Shopify brands include Zendesk, known for its robust ticketing system and omnichannel support, and Gorgias, which specializes in integrating various communication platforms while offering automation features. Freshdesk is another notable tool, offering an array of features like AI-powered chatbots and advanced reporting. By integrating these tools, Shopify brands can elevate their customer service, turning every interaction into an opportunity for building lasting customer relationships.
Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases. Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
Brandwise shows all of your brand's comments and messages in one place. Our AI helps you moderate negative comments in real-time and automatically generate accurate replies - saving your team time and boosting your ROAS.
Zowie is an AI-powered customer service platform built for ecommerce brands to automate and enhance customer interactions. It handles tasks across chat, email, text, and social channels, boosting efficiency and delivering personalized support in 175 languages.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
Onepilot is reinventing customer service outsourcing: blending human expertise with tech for 50% cost savings. Our 2,000+ freelance agents have resolved over 100 million tickets in 35+ languages, 24/7. By partnering with 350+ brands—including Victoria's Secret, Decathlon, Newcastle United, DASH Water, and Sézane—we’re achieving 30% productivity gains using proprietary tech.
Remarkable AI is a 1:1 customer support service that leverages AI, your existing tools and platforms, and your most dedicated customers to build a system that drives conversions.
DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.
Everything you need to build a better D2C brand, business and tech stack.
