Best 40 Ecommerce CX & Support Tools
Customer support is one of the first tools any merchant will invest in. Drowing in customer support tickets is the last thing anyone wants to do. So tools like Gorgias and Zendesk have neatly cornered the market to solve for that. That still doesn't stop innovation from happening with new players like Springboard and Help Scout offering tangential add-ons to existing CX systems. Check out the full list here.
A customer support tool designed for e-commerce brands to deliver fast, personalized, smarter support. Built with AI at the heart of the platform, OpenStore allows for users to be up and running, responding to emails within 5 minutes of sign. up.
Used By 0 Brands
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Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
Used By 14 Brands
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Onepilot is reinventing customer service outsourcing: blending human expertise with tech for 50% cost savings. Our 2,000+ freelance agents have resolved over 100 million tickets in 35+ languages, 24/7. By partnering with 350+ brands—including Victoria's Secret, Decathlon, Newcastle United, DASH Water, and Sézane—we’re achieving 30% productivity gains using proprietary tech.
Used By 7 Brands
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Remarkable AI is a 1:1 customer support service that leverages AI, your existing tools and platforms, and your most dedicated customers to build a system that drives conversions.
Used By 22 Brands
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DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.
Used By 7 Brands
Brands Coming Soon...
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
Used By 281 Brands
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Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
Used By 49 Brands
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Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.
Used By 40 Brands
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Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, ePrivacy Regulation, and more.
Used By 24 Brands
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