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Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy and you'll start getting data in minutes.

Headless frontend software to build sites with the services you want, like Shopify, Stripe, and WordPress. Integrate data from anywhere: APIs, databases, CMSs, static files — or multiple sources at once.

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.

VWO is a conversion optimization solution. From VWO you can run A/B tests, and alter the look of parts of your website, without altering the code. Use funnels, heatmaps and session recordings to understand your shoppers’ hesitations better, which will help you generate stronger A/B testing ideas.

Netlify is a headless commerce solution, that gives your store near instantaneous page loads. The speed comes from Headless systems communicating with decoupled frontends via APIs.

Next.js is an open-source React based JavaScript framework created by Vercel. Next.js boasts many features that align with the specs required for eCommerce projects, including; Live collaboration tooling, image optimization for seamless product discovery, built-in internationalization, and built-in analytics.

Prismic is a Content Management System, a tool for editing online content. It's also known as a headless CMS, but in essence it's basically a tool that lets you choose your technology, framework, and language and then easily manage your content.

Segment is a Customer Data Platform (CDP). They provide a service that simplifies collecting and using data from the users of your digital properties (websites, apps, etc). With Segment, you can collect, transform, send, and archive your first-party customer data.

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.